Refund & Cancellation Policy

Scope & Application

This policy governs monetary transactions, campaign deposits, balance top-ups, and payout redemptions on Growzap.

Uncommitted Campaign Balance: If a campaign is paused, concluded early, or archived, funds not paid for verified tasks can be refunded upon written request.
Verified Task Payouts (Non-Refundable): Funds credited to users for verified task completions represent completed promotional services and are strictly non-refundable.
Moderation Rejections: Campaigns rejected for policy violations receive a 100% refund of the uncommitted budget.

Top-ups are refundable within 7 calendar days when the balance remains 100% unutilized. Partial refunds are not permitted once any balance is used.

Payment Gateway Charges: Third-party processing fees (2%–3%) are deducted unless the refund was caused by an internal platform error.
Platform Fees: Dynamic campaign setup and facilitation fees are non-refundable once campaign execution starts.
GST (18%): Non-refundable once a formal GST tax invoice is issued.

Digital vouchers, merchant coupons, mobile recharges, and physical products are instant, final, and non-returnable once redeemed.
Payouts are processed to verified UPI/Bank accounts after a 24–72 hour audit hold.
Failed payouts are re-credited to the user’s Reward Balance within 24 hours.
Earnings acquired through bots, emulators, fake screenshots, or multi-accounting are forfeited with earnings reset to zero.

Email info@growzap.cloud with the subject "Refund Request - [Registered Mobile Number]" and include the Razorpay Payment ID, Order ID, and reason.

Questions about this policy?